Delivery Information

Domestic Shipping

When will my order be shipped?

Orders received before 14:00 (Monday to Friday) will be dispatched the same day. Orders received after 14:00 will be dispatched next working day.

How much does shipping cost and how long does it take? 

We provide free UK shipping on all orders using Royal Mail 48 service (economy delivery 2-5 working days).

Orders with a value of over £50 may be sent by either Royal Mail 24 signed for, ParcelForce 24 or DHL at our discretion.

Orders with a weight of over 2kg will be sent by ParcelForce 48 or DHL at our discretion.

International Shipping

Where will my parcel be shipped from?

All our items are shipped from our warehouse in Coleshill, Warwickshire, UK

 

Which shipping service will be used?

We use a company called Landmark Global which is a subsidiary of the Belgium Postal Group (also known as bpost)

 

How long does shipping take?

Most items should arrive in 1-3 weeks however this will vary depending upon:

• Where in the world you are located
• The efficiency of your national customs department
• The efficiency of your local, regional postal service
• Your geographical location within your country
• The time of year you make your purchase. Christmas, New Year, Easter etc. items may take longer to arrive.

 

Is the shipping service used fully tracked (end-to-end)?

Yes, all items shipped internationally from our own website are always shipped using a fully tracked service.

 

Where can I track the progress of my parcel?

You can track the progress of your delivery here: https://track.landmarkglobal.com

 

Will I be responsible for import duties & taxes?

Yes, Edesia Espress are not liable for any import duties or taxes that may result from your purchase.  We reserve the right to deduct our outbound shipping costs from any refund you are owed if the item is returned to us because you have simply changed your mind or you failed to collect the item.

 

Why don’t you ship to my country?

Our delivery destinations are dependant upon the countries serviced by the international courier we use.

 

My Parcel hasn’t arrived yet.

If you have already checked the tracking, and you are still concerned about the progress of your delivery, please contact us directly. We’ll be glad to help.