Delivery Policy

Order Dispatch & Delivery Times

When will my order be shipped?

• Orders placed before 14:00 (Monday–Friday) are dispatched the same day.

• Orders placed after 14:00 will be dispatched the next working day.

Can you guarantee a delivery date?
Unfortunately, no. Delivery timelines depend on various factors beyond our control, including courier performance and seasonal volumes.

What if my parcel hasn’t arrived yet?

• First, please check the tracking link provided in your dispatch email.

• Still concerned? Contact us and we’ll be happy to help.

Missed, Rejected & Returned Deliveries

My order arrived late — can I get compensation?
We always ship as quickly as possible. However, because couriers do not compensate us for delays, we're unable to offer compensation to you either.

I’ve changed my mind — can I reject the parcel at delivery?
We understand things change, but please note:

• If you refuse delivery or the address provided was incorrect, we reserve the right to deduct our original shipping cost and the return courier charge from your refund.

• We do review these cases individually and aim to be fair.

UK (Domestic) Shipping

How much does UK shipping cost?

• Free economy shipping via Evri on most UK orders.

• A small surcharge may apply for:

  • Scottish Highlands and Islands

  • Northern Ireland

  • Isle of Wight

  • Isle of Man

  • Isles of Scilly

Do you offer faster UK delivery options?
Yes! For an additional fee, you can choose from:

• Royal Mail 48

• Royal Mail 24

• Parcelforce 24

International Shipping

Where are orders shipped from?
All international orders are shipped from our warehouse in Coleshill, Warwickshire, UK.

Which courier do you use?
We use Evri International for all international shipments.

How long will delivery take?
Typical delivery times: 1–3 weeks, depending on:

• Your country and location

• Customs clearance times

• Your local postal service’s speed

• Time of year (e.g., holidays like Christmas, Easter)

Is international shipping fully tracked?
Yes. All international parcels from our website come with end-to-end tracking.

Where can I track my order?
Track your parcel here: https://globaleco.app/track

Who is responsible for import duties & taxes?
You are.

• We are not liable for any customs charges.

• If your item is returned because you chose not to pay duties or didn’t collect it, we may deduct the outbound shipping costs from your refund.

Why don’t you ship to my country?
Delivery destinations are based on the countries serviced by Evri International. If your country isn’t listed, we likely aren’t able to deliver there at the moment.