order before 2pm for same day dispatch
Customer Service: +44 (0)330 111 25 23
PRODUCT PERFORMANCE ADVICE
This steam wand works in a different way to the standard Gaggia Panerello. The Gaggia Panerello creates macrofoam by combining air with the steam by way of an air intake / slot in the black plastic part of the Panerello. This Rancilio steam wand does not have this feature therefore the way you use it to create microfoam needs to be different. If all you do is immerse this wand in your milk like you do with your original Panerello then all you will get is warm milk.
Tips for use: Using fully skimmed milk is easier to start with until you perfect your technique. The tip of the steam wand needs to be just below the surface of the milk if not a little bit above it.
Orders received before 14:00 (Monday to Friday) will be dispatched the same day. Orders received after 14:00 will be dispatched the next working day.
We provide free UK shipping on all orders using either Royal Mail 48 or Hermes (delivery 2-5 working days).
Orders with a value of over £50 will be sent by Royal Mail 24 signed for, ParcelForce 24 or DHL at our discretion.
Orders with a weight of over 2kg will be sent by ParcelForce 48 or Hermes at our discretion.
For now we only accept PayPal as payment option, however in the future we might integrate additional ones
We offer a 30 days return policy from the date of receipt for unwanted goods. These items must be returned to us in ‘as new’ condition (not used, damaged, opened etc) and be in a suitable condition for resale. We reserve the right to refuse returns that do not meet these requirements. Upon receipt of the returned goods to Edesia Espress the item(s) will be inspected to ensure suitability for resale, so you can receive a full refund.
Faulty or Damaged Goods
We offer a 30 days return policy from the date of receipt for faulty or damaged goods. Upon receipt of the return to Edesia Espress the item(s) will be inspected and either a replacement or refund offered. The decision of which will be at our discretion. Please note that consequential losses are not covered.
Packaging and Shipping your Return
Please note that any returns are made at your own cost.
You must ensure that returns are properly and securely packaged and labelled with our return address. You must include the invoices / returns form in your package, this is vital to ensure that we can identify that the items are yours and that your refund can be processed correctly.
You are responsible for any damage in transit that is due to incorrect or inadequate packaging by you. You are also responsible for any return items lost in transit so please remember to retain a proof of return from the courier.
All refunds will be issued back to the card/payment method used for the original purchase. Please note that card refunds can take up to 14 working days for your bank to complete, depending on their processing times.
Edesia Espress Limited
Unit 52 Coleshill Industrial Estate
Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.