Return Policy

Unwanted Goods

We offer a 30 days return policy from the date of receipt for unwanted goods.  These items must be returned to us in ‘as new’ condition (not used, damaged, opened etc) and be in a suitable condition for resale.  We reserve the right to refuse returns that do not meet these requirements. Upon receipt of the returned goods to Edesia Espress the item(s) will be inspected to ensure suitability for resale, so you can receive a full refund.

 

Faulty or Damaged Goods

We offer a 30 days return policy from the date of receipt for faulty or damaged goods. Upon receipt of the return to Edesia Espress the item(s) will be inspected and either a replacement or refund offered. The decision of which will be at our discretion.  Please note that consequential losses are not covered.

 

Packaging and Shipping your Return

Please note that any returns are made at your own cost.

 

You must ensure that returns are properly and securely packaged and labelled with our return address.  You must include the invoices / returns form in your package, this is vital to ensure that we can identify that the items are yours and that your refund can be processed correctly. 

 

You are responsible for any damage in transit that is due to incorrect or inadequate packaging by you. You are also responsible for any return items lost in transit so please remember to retain a proof of return from the courier.

 

Refunds

All refunds will be issued back to the card/payment method used for the original purchase. Please note that card refunds can take up to 14 working days for your bank to complete, depending on their processing times.

 

Return Address

Please send any returns to:

 

Edesia Espress Limited

Unit 52 Coleshill Industrial Estate

Station Road

Coleshill

Birmingham

B46 1JT

United Kingdom

 

 

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at The Consumer Protection (Distance Selling) Regulations.